Contact Us
Got a question about something you read on fmnewschicago.com, spotted an error in one of our rankings, or want to flag a change at one of the sweepstakes casinos we cover? This page explains the best way to reach us and, just as importantly, when you're better off contacting the operator or your state regulator directly.
What we can help with
We're an independent review and comparison site covering social and sweepstakes casinos, including how welcome offers work, how Gold Coins and Sweepstakes Coins differ, and which platforms are currently accepting new players in various states. If you have a question about how our ratings are put together, spotted outdated information on a page, or want to suggest a platform for us to research, we want to hear from it.
You can reach us by email at [email protected]. We read every message and try to respond within a few business days, though volume can occasionally slow things down.
What we can't help with
Because Sweepstakes Casinos is an independent comparison site and not a sweepstakes casino operator, there are some things we simply have no visibility into or authority over. Please contact the platform in question directly for:
- Account access, login problems, or password resets
- Identity verification (KYC) requests or documents
- Redeeming Sweepstakes Coins, prize payout status, or redemption thresholds
- Billing questions, purchases of Gold Coin packages, or refund requests
- Specific terms and conditions, eligible states, or promotional rules for that operator
Every legitimate sweepstakes casino publishes its own support contact, usually through a help centre, live chat, or a listed email address inside your account. That operator is the only party who can look at your account and resolve these issues — we simply don't have access to any platform's backend or customer records.
Questions about the law in your state
We're glad to explain, in general terms, how the sweepstakes model works and what "no purchase necessary" means in practice. What we can't do is tell you whether a specific platform is legal for you to use — availability varies by state, some states restrict or prohibit sweepstakes casinos, and laws continue to change. If you have a genuine legal question about your situation, that's a matter for a qualified attorney or your state's gaming or consumer protection authority, not for us. Our Responsible Gambling page covers some of the general considerations worth knowing before you sign up anywhere.
Corrections and editorial accuracy
Our rankings and offer details are checked against publicly available information as of the date shown on each page, but promotions, eligible states, and terms change frequently on operators' end. If you've noticed that a welcome offer, coin amount, or eligibility detail on one of our pages no longer matches what an operator is advertising, please email us with a link to the page and a brief description of what changed. We'll look into it and update the page where the correction is confirmed.
Advertising and commercial relationships
Some of the platforms featured on Sweepstakes Casinos compensate us if a reader signs up through our links. This doesn't affect how we rank or describe any operator — our ratings reflect our own research, not payment. If you're an operator interested in a commercial relationship, or have a question about how a listing came to appear on our site, you're welcome to email us with the details.
Before you write in
A few quick checks that often save time:
- For account, verification, or redemption issues, check the operator's own help centre or support email first — they're best placed to act on account-specific requests.
- For general terms questions, our Terms and Conditions page covers how we operate this site.
- If your question is about who we are and how we research this space, our About Us page has that background.
Otherwise, drop us a line at [email protected] and we'll get back to you as soon as we can.